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Privacy Policy

MOUNT PLEASANT BARNS LTD (We) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you

provide to us, will be processed by us. Please read the following carefully to understand our you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), your data is being collected by

Julia and Anthony Hope, Mount Pleasant Farm, Walton, Warwick CV35 9HT


Information we may collect from you

We may collect and process the following data about you:


1.Information you give us.

You may give us information about you by filling in forms on our website

 (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a property, place an order or make a booking on our site, submit an enquiry about a property, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, dietary requirements and other content.


We will use this information:

• to carry out our obligations arising from any contracts entered into between you and

us and to provide you with the information, products and services that you request

from us;

• to provide you with information about other goods and services we offer that are

similar to those that you have already purchased or enquired about;

• to provide you, or permit our promoters to provide you, with information

about goods or services we feel may interest you:

• If you are an existing customer, we will contact you by electronic means (email or

SMS) with information about goods and services similar to those which were the

subject of a previous sale or negotiations of a sale to you.

• If you are a new customer we and our promoters will contact you by

electronic means if you have consented to this by clicking the relevant ‘submit’

button on our booking form where you enter your information. If you do not want us

to use your data in this way, or to pass your details on to our promoters for

marketing purposes, please tick or un-tick the relevant box situated on the form on

which we collect your data (which include the online booking form

on our site, and our contact and registration forms);

• to notify you about changes to our service;

• to ensure that content from our site is presented in the most effective manner for

you and for your computer.



2. Information we collect about you.

With regard to each of your visits to our site we may automatically collect the following


• technical information, including the Internet protocol (IP) address used to connect

your computer to the Internet, your login information, browser type and version,

time zone setting, browser plug-in types and versions, operating system and


• information about your visit, including the full Uniform Resource Locators (URL)

clickstream to, through and from our site (including date and time); products you

viewed or searched for; page response times, download errors, length of visits to

certain pages, page interaction information (such as scrolling, clicks, and

mouseovers), and methods used to browse away from the page and any phone

number used to call our customer service number.

• Information we receive from other sources. We may receive information about you

if you use any of the other websites we operate or the other services we provide.

We are also working closely with third parties (including, for example, business

partners, subcontractors in technical, payment and delivery services, advertising

networks, analytics providers, search information providers, credit reference

agencies) and may receive information about you from them.


We will use this information:

• to administer our site and for internal operations, including troubleshooting, data

analysis, testing, research, statistical and survey purposes;

• to improve our site to ensure that content is presented in the most effective manner

for you and for your computer;

• to allow you to participate in interactive features of our service, when you choose to

do so; as part of our efforts to keep our site safe and secure;

• to measure or understand the effectiveness of advertising we serve to you and

others, and to deliver relevant advertising to you;

• to make suggestions and recommendations to you and other users of our site about

goods or services that may interest you or them.

• Information we receive from other sources. We may combine this information with

information you give to us and information we collect about you. We may use this

information and the combined information for the purposes set out above

(depending on the types of information we receive).




Our website uses cookies to distinguish you from other users of our website. This helps us to

provide you with a good experience when you browse our website and also allows us to

improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard

drive of your computer if you agree. Cookies contain information that is transferred to your

computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of

our website. They include, for example, cookies that enable you to log into secure

areas of our website, use a shopping cart or make use of e-billing services.

• Analytical/performance cookies. They allow us to recognise and count the number of

visitors and to see how visitors move around our website when they are using it. This

helps us to improve the way our website works, for example, by ensuring that users

are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our

website. This enables us to personalise our content for you, greet you by name and

remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to our website, the pages you have

visited and the links you have followed. We will use this information to make our

website and the advertising displayed on it more relevant to your interests. We may

also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for

which we use them below:

To enable online bookings we use cookies provided by SuperControl an online booking system and channel manager for self-catering properties.


To enable us to monitor the usage of our website and the success of our marketing, we use

Google Analytics, which uses a variety of cookies. These are used to track visitors and collect

information about how visitors use our site. We use the information to compile reports and

to help us improve the site. The cookies collect information in an anonymous form,

including the number of visitors to the site, where visitors have come to the site from and

the pages they visited.


If you would like to see a full up-to-date list of all cookies used by our website, you can use

the following cookie-checking website (other cookie-checking websites are available).


Please note that third parties (including, for example, advertising networks and providers of

external services like web traffic analysis services) may also use cookies, over which we have

no control. These cookies are likely to be analytical/performance cookies or targeting



You block cookies by activating the setting on your browser that allows you to refuse the

setting of all or some cookies. However, if you use your browser settings to block all cookies

(including essential cookies) you may not be able to access all or parts of our site.

Uses made of the information



Disclosure of your information

We may share your personal information with any member of our group, which means our

subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of

the UK Companies Act 2006.

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we

enter into with them or you.

Advertisers and advertising networks that require the data to select and serve relevant

adverts to you and others. We do not disclose information about identifiable individuals to

our advertisers, but we may provide them with aggregate information about our users (for

example, we may inform them that 500 men aged under 30 have clicked on their

advertisement on any given day). We may also use such aggregate information to help

advertisers reach the kind of audience they want to target (for example, women in SW1).

We may make use of the personal data we have collected from you to enable us to comply

with our advertisers’ wishes by displaying their advertisement to that target audience.

Analytics and search engine providers that assist us in the improvement and optimisation of

our site.


In general, we will not disclose your personal information to third parties, except for the



Third parties identified above, such as holiday let promoters we work with directly and Supercontrol.


If we are under a duty to disclose or share your personal data in order to comply with any

legal obligation; or to protect the rights, property, or safety of Mount Pleasant Farm or Barns, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination

outside the European Economic Area (“EEA”). It may also be processed by staff operating

outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in,

among other things, the fulfilment of your order, the processing of your payment details

and the provision of support services. By submitting your personal data, you agree to this

transfer, storing or processing. We will take all steps reasonably necessary to ensure that

your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to

access certain parts of our site, you are responsible for keeping this password confidential.

We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure.

Although we will do our best to protect your personal data, we cannot guarantee the

security of your data transmitted to our site; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features

to try to prevent unauthorised access.


Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We

will usually inform you (before collecting your data) if we intend to use your data for such

purposes or if we intend to disclose your information to any third party for such purposes.

You can exercise your right to prevent such processing by checking certain boxes on the

forms we use to collect your data. You can also exercise the right at any time by contacting

us at

Our site may, from time to time, contain links to and from the websites of our partner

networks, advertisers and affiliates. If you follow a link to any of these websites, please note

that these websites have their own privacy policies and that we do not accept any

responsibility or liability for these policies. Please check these policies before you submit

any personal data to these websites.


Access to information

The Act gives you the right to access information held about you. Your right of access can be

exercised in accordance with the Act. Any access request may be subject to a fee of £10 to

meet our costs in providing you with details of the information we hold about you.


Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page

and, where appropriate, notified to you by e-mail. Please check back frequently to see any

updates or changes to our privacy policy.



Questions, comments and requests regarding this privacy policy are welcomed and should

be addressed to

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