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While we don’t want to spoil anyone’s fun with boring rules and regs, it’s better to be clear from the outset so everyone knows where they stand! Please ensure you read and fully understand these booking terms and conditions. All bookings are subject to the following terms and conditions. 

 

A contract between you and the owner will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking. 

Bookings and payments 

This section covers bookings made via our website.  

  • 25% non-refundable booking deposit – paid when you make your booking 

  • Balance – paid 6 weeks before your holiday plus an additional refundable £200 damage deposit 

  • Bookings made less than 6 weeks in advance will be charged in full 

We reserve the right to cancel your reservation without refunding your deposit if we don’t receive the full balance on time.  

Bookings cannot be accepted from persons under eighteen years of age.  

The owner reserves the right to refuse a booking without giving any reason. 

 

Methods of payment 

Payments can be made by Visa or Mastercard on our website. They are handled securely via Stripe and we do not see your card details. If we need to issue a refund, we will do so via Stripe. 

Cancellations & Refunds 

You can cancel your booking or change your dates by phone, on the website, or by emailing hello@mountpleasantbarns.co.uk but not by post. 

Cancellation fees and refund options are as follows: 

We understand that plans can change so if you cancel your stay within 8 weeks of your arrival date we will endeavour to re-let your barn up to the planned date of your intended arrival. If we are unable to do so, then we regret that we will be unable to refund any monies paid. Should you cancel prior to this date, we will refund any monies paid, less your deposit, or reschedule your stay for another date. An administration fee of £50 will be charged in this instance. We recommend that you have appropriate holiday insurance cover. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation. We cannot provide refunds if your travel plans are disrupted (eg by bad weather, road closures, cancelled services); or if you have to cancel due to illness, including Covid. 

In the event that we need to cancel your stay we shall inform you as soon as possible and refund all monies paid to us, by you, within 14 days of notifying you. Our liability for cancellation will be limited to payments made to us. 

This section covers all bookings made via our website or through online bookers eg AirBnB. 

 

Occupancy 

  • The maximum number of persons using The Shooting Lodge at any time must not exceed 2 persons and 2 small-medium sized dogs and only those listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition. 

  • You may have daytime visitors during your stay, but they are not permitted to stay overnight. 

  • We or our representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes. 

  • Tenancies normally commence at 4pm unless otherwise agreed and guests are required to vacate the rental by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. 

  • No parties or events are permitted unless by prior agreement with the owners. 

 

 

Dogs 

Up to 2 housetrained dogs are welcome. There is an additional charge of £25 per dog. 
Please do not allow dogs on the beds under any circumstances. Evidence of this will result in an additional deep cleaning charge of £50 deducted from your damage deposit. If your dog must sit on the sofa then please bring something to cover the sofa to prevent the transfer of hair and dirt. 

Guests are responsible for cleaning up after their pets. It is not acceptable to leave dog dirt anywhere on the property. Please use bins provided. 

Do not leave dogs unattended in the property at any time unless they are crated. You may borrow a crate from us subject to availability. 

Please keep dogs limited to the confines of the area of your property. We are surrounded by farmland and farm animals and it is therefore not possible for them to roam freely around the wider property.  

Damages 

The safety of all our guests comes first, so please let the owners know of any damage to furniture, electrical items or anything which may compromise the safety of future guests.  

We know accidents happen and we don’t charge for minor breakages (glasses, crockery, ornaments etc) or fair wear and tear, or if an appliance chooses to break down while you are with us. 

A security deposit of £200 is required and will be returned within 5 days of the end of your holiday, less the cost of damage/breakages. 

 

Should it be necessary, we will discuss any significant damage such as broken furniture, or specialist cleaning for upholstery or carpets, and we reserve the right to charge these against your damage deposit at cost, or to claim the full costs from you if exceptional. The accommodation will be inspected at the end of your stay. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition. 

Complaints 

Please tell us straight away about any problems. We want you and our future guests to have as lovely a time as possible, and we work hard to put anything right immediately. Please note that we rely on trusted local trades people who may not be available at short notice, overnight or at the weekend. Sometimes replacement items are not available locally which can cause delays. 

We cannot consider compensation for complaints raised after you leave or if you won’t let us try to put things right while you are with us. 

Limitation of liability 

We cannot accept liability for any injury, loss or damage, consequential or otherwise suffered by you or any other member of your party, unless there was wilful default by us or our employees, or unless personal injury or death was caused by our negligence. 

As the person placing the booking, you agree to take full responsibility for the safety of all members of your party, your visitors, and any animals you bring with you, and agree to completely free the owners of Mount Pleasant Barns, their employees, agents and representatives from any liability, loss, damage or expense, including without limitation, legal fees and cost of litigation, resulting from any accidents or incidents relating to the open water occurring at Mount Pleasant Barns or while staying there. 

Disclosure 

Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of booking without a refund. 

Insurance 

Please make sure you have adequate travel insurance covering travel arrangements within the UK, and covering healthcare if you are visiting from abroad. 

Please lock the cottage and close the windows whenever you go out because we cannot be held responsible for any accidents, break-ins or theft within the cottage during your stay. 

Pashley Cycle Loan 

We are pleased to provide guests with the loan of our two Pashley bicycles during their stay, subject to availability. The use of these bicycles is subject to completion of a loan form at the time of taking them out. No responsibility can be taken by the owners for injury, personal or third-party damage. Any damage or loss of cycle is the full responsibility of the person loaning the cycle and must be paid in full by said person. 

 

Good Housekeeping Requirements 

  • The client may in no circumstance re-let or sublet the property, even free of charge. 

  • The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds. 

  • No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service. 

  • All inventory must remain in the property and not be taken to another property. 

  • Guests are responsible for the safety and security of their children and dogs at all times. Never leave children or dogs without supervision. 

  • Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties.  

  • Please note that if any keys issued are not returned at the end of your stay, there is a £25 charge for replacement keys. 

  • The owners are not responsible for the loss of any personal belongings or valuables of the guest. 

  • Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at your expense  

  • Your use of the property does not entitle you to charge an electric vehicle or appliances other than personal electronic devices such as phones, tablets or laptops.  

  • We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. 

  • The owners and third party appointed representatives may require access to the property and/or grounds for purposes of maintenance and upkeep during your stay. You will be given a minimum of 12 hours’ notice prior to anyone accessing the property for such purposes. 

  • Fireworks, Chinese lanterns or similar are expressly forbidden as farm animals are nearby. 

  • This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home. 

  • Please be aware that Mount Pleasant Barns are located on a working farm and as such periodically there may be agricultural related vehicles and activities in the vicinity.

  • We reserve the right to make reasonable amendments or additions to these terms and conditions without notice. 

 

 

Other helpful information such as emergency contact details, bin collection days etc. can be found in your welcome pack. 

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